FAQ

Trusti is a modern online insurance broker that makes insurance easy, fast, and completely transparent for every customer. Our mission is to save you time and effort by allowing you to compare and purchase insurance online with just a few clicks.

An online insurance broker allows you to take out insurance entirely online – without visiting an office or making long phone calls. At Trusti, you can enter your details, compare offers from different companies, and immediately choose the best policy for you. Everything is done online – quickly, securely, and conveniently.

Yes. Trusti is a licensed insurance broker and is registered with the Financial Supervision Commission (FSC). This means that we operate completely legally, under strict control and in the interests of our clients.

To receive a car insurance quote, you need to enter your car's registration number, policy number, and your age. Based on this information, the system automatically calculates and compares the best offers.

The offer is generated immediately after you enter the necessary information about the car and its owner. The whole process takes only a few seconds.

Yes. Once you receive an offer, you can complete the process entirely online by following the steps on the platform.

Yes. Trusti uses reliable data protection systems and all payments are completely secure. Your personal information and payment details are protected.

If you encounter any problems, you can easily contact our team via the platform. We will assist you immediately so that you can receive your quote or complete your insurance purchase.

Through Trusti, you can take out basic car insurance policies – civil liability and comprehensive insurance. Civil liability insurance is mandatory for all car owners in Bulgaria and covers damage caused to third parties. Comprehensive insurance is voluntary insurance that protects your car in the event of traffic accidents, theft, natural disasters, and other risks.

After payment, your sticker and green card will be delivered by courier (Econt) within 2 business days to the address or office you have chosen.

Yes. You will receive a reminder 45 days before the policy expires, along with information on how to take out a new one.

Insurance coverage begins on the date specified in the policy.

The policy is issued immediately upon receipt of payment or on the specific start date specified in the document.

The insurance must be in the name of the registered owner of the vehicle. It is important that the details match those on the vehicle registration document.

Factors such as driver experience, age, vehicle power and type, and accident history affect the final price. Younger drivers and those with less experience usually have higher premiums.

All documents are available in your personal Trusti account, where you can download them at any time.

Currently, Trusti offers insurance for cars intended for personal use. In the future, the scope will be expanded to include other vehicles.

Yes. When taking out insurance, you can choose whether to pay the entire amount at once or spread it out over several instalments.

Yes. Immediately after completing the process, you will receive confirmation by email, as well as access to the documents in your profile.

Yes. You can take out a new motor insurance policy up to 45 days before your current policy expires. Trusti will help you find the best deal and avoid any gaps in coverage.

Yes. Within a single profile, you can take out insurance for as many cars as you wish.

Civil liability insurance is mandatory for all vehicles in Bulgaria. It covers damage that the vehicle owner may cause to third parties – property damage, bodily injury, or death.

 Coverage typically includes:

Medical expenses and compensation for injured third parties.

Property damage, such as repair or replacement of damaged property.

It is important to note that civil liability insurance does not cover damage to your car or your own injuries. For these risks, you need additional comprehensive insurance.

After taking out the insurance, you will receive a copy of the policy by email. You can always download it from your personal profile on Trusti.

If you are involved in an insurance event outside the country, you must provide a valid green card and notify the local authorities.

It is valid throughout the European Union, as well as in Iceland, Norway, Switzerland, and Liechtenstein. Individual countries may have specific requirements, so it is advisable to check these before traveling.

You do not need to terminate the MTPL insurance, when selling a car, it is necessary for the new owner to issue a supplement.

Unfortunately we do not offer online insurance for professional use cars, you can do this in person

You do not need to cancel the insurance. When selling the car, the new owner can issue an addendum and take over the policy.

Casco is voluntary insurance that covers damage to your car, including traffic accidents, theft, fire, natural disasters, and vandalism.

Yes. Many customers choose both types of insurance at the same time, which guarantees complete protection and often leads to better pricing conditions.

No. You will only be charged for your new policy from the moment your old one expires.

You will receive an email and SMS reminder from Trusti 15 days before the next payment is due.

Yes. Immediately after payment, you will receive an electronic receipt at the email address you used to register with Trusti.

You can pay by:

Credit card

Debit card

ePay

Yes. It is possible, provided that you fill in his details correctly and the car is registered in his name.

Yes. Trusti offers deferred payment with certain insurers. You can choose the number of installments when you take out the insurance.

No. Paying through Trusti does not make the insurance more expensive – you only pay the cost of the policy.

If your car is stolen, you must immediately report it to the police by calling 112 or going to the nearest police station. In addition, you must notify your insurance company within 24 hours.

In case of an insurance event you should:

1. Notify the police and report the accident. They will draw up a report, which you will need.2.Fill out a bilateral report for the traffic accident (if applicable). 3. Visit the insurance company of the driver at fault or contact your insurer.

The insurance claim is submitted directly to the insurance company of the driver at fault. This can be done online via the company's website, by email, or in person at their office.

If the civil liability insurance premium has not been paid, the policy is considered invalid. In this case, the damages and expenses resulting from the accident will not be covered by the insurer and you will bear full financial responsibility.

Usually, the deadline for reviewing an insurance claim is up to 15 days after all necessary documents have been submitted. In more complex cases, it may take longer.

In most cases, the following are required: a police report, a bilateral report (if applicable), photos of the damage, details of those involved, and a completed insurer form.

Yes, you can cancel your civil liability insurance at any time, regardless of the reason.

To terminate the policy, you must contact your insurer and state your wish to cancel. You must provide a reason, such as selling the car or switching to a new insurer. After submitting the documents, the insurer will cancel the policy and inform you of any refund of the unused portion of the premium.

Yes. If you have paid the premium and terminate the policy early, you are entitled to a refund of the unused portion of the amount. The insurer will notify you of the exact amount and how to receive it.

Usually required: a copy of the policy, a cancellation request, and a document certifying the reason (e.g., a contract for the sale of the car).

The termination procedure is usually completed within a few business days after you provide all the necessary documents.

If you make a profile and become a Trusti member, first 100 users will receive a promo on your first policy.

Referrals are a rewards program that will reward you for referring your friends to our service. This is a win-win as you will get credits that you can spend on your next insurance and also give your friends a discount.

Yes, you can purchase insurance with just a few clicks from home, without visiting an office.

No, there are no hidden fees. You only pay the price of the insurance premium.

Your policy has the same legal force as one taken out in an office, as it is issued directly by the insurance company.

Yes, the online platform reminds you of expiring policies and allows you to renew them in minutes.

You can contact our consultant by phone, chat, or email for further information.

Yes. The entire process is handled online through Trusti—from choosing a plan to receiving the policy.

The amount of the claim payment depends on the type and extent of the damage, as well as on the policy limits. The assessment is carried out by the insurer in accordance with the terms of the contract.

You must notify the insurer as soon as possible and provide details about the incident. The claims processing and assessment process will then begin.

Yes. Each coverage has specific limits, and some events may require a deductible. These depend on the plan you choose and are described in the policy documents.

The insurance does not cover certain events and situations, such as intentional acts, lack of maintenance, and other exclusions. The full list is provided in the General Terms and Conditions.

Yes. Depending on the plan you choose, the insurance may cover furniture, appliances, and other household items.

Coverage begins after payment has been successfully processed and the insurance policy has been issued.

Only basic information is required at the time of purchase. Additional documents may be requested in the event of a claim.

The process takes just a few minutes. Once payment is confirmed, the policy is activated, and you will receive the documents via email.

The main difference lies in the coverage amount and the value of the insured property. Higher-tier plans offer higher limits and broader coverage.

The insurance covers some of the most common risks to a home, such as fire, flood, storm, explosion, earthquake, and other events that could cause damage to the property or the belongings inside it.